CRM Tiger

Once again one of my newer favorite voices on SCN has caused me to launch the ultimate response to his question: http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/20660 The post was about why have the number of active contributors measured by points dropped and do we care. My answer is I would love to see that number drop to zero. Whoa.. you mean no contributions on SCN? Actually what I mean is that points are no longer rewarded period. Y'all know if you are reading this how points evolved on SCN. The problem is that in order to move the community forward we need to grow beyond points for contributions. We must acknowledge to grow quality contributions we need to eliminate the point motivations. Now everyone is going to say points are a currency or points motivate people, or without points things would stop happening. Guess the sky won't fall if we got rid of the points and figured out a new system of exchange. What I propose is that you need to earn the right to ask b...

For the last three weeks, it feels like I have gone into radio silence mode without much explanation. I thought I blog real quick what has been personally happening with me so those of you following me know what's happening. For a quick recap let's review my 2010 so far: January 2010 - My son Zachary(2nd child) was born on the 12th. It's been a busy household adjusting to two kids February 2010 - Calm before the storm. We finally get into a routine with Zachary and Emily and life is flowing with the new normal. Little did I know that things would change again in about two weeks March 2010 The first big issue is that Zachary has bad reflux and is not gaining a lot weight and has a ton of spit up. We find out after his two month appointment. I end up taking a half day off work to help my wife deal with the reflux issues after his doctor appointment. Good news now is that it seems to be under control now and he is finally showing more weight gain. The second piece is th...

It feels like I need to build an ark with all the rain happening around here lately. It almost parallels what I have been up to lately, so let's do a recap - Future of SAP CRM webinar - ASUG Virtual Education Summit session recording - Vacation in San Diego - ASUG Virtual Education Summit chat session - SAP Teched Phoenix for the SAP Mentor Program - My daughter's 3rd birthday Yeah that is probably more than enough with everyday life. Which reminds me also I'm also helping my wife get ready for our second child due in January.

So eventually I'm going to blog on this topic on SCN. However until all my research is done, let's outline a few concepts: Drive to eBusiness Sales e-Commerce real time retail availability Prevent consumers from making unnecessary trips by providing up to date in store inventory. electronic mailing Send out all communications via electronic methods webinar based selling Conduct followup "sales visit" using web conferencing and reduce number of physical trips paperless discounts Eliminate all paper based discounts, including coupons and rebates. Marketing Communication preferences Keep customer preferences up to date and gear people towards electronic medium. Only use physical marketing materials when preference expressed electronic mailing Once again use electronic channel to reduce junk mail etc. Offer different types of e-goodies to replace traditional promo items given out improve targeting Reduce physical materials by better segmentation and analytics Service ...

Wow it is almost the end of June and things have gone by so quickly. I'm looking back at this month and realizing that I have about 4 works till my Anniversary trip with Karon and 8 weeks until vacation. I'm looking forward to vacation as I'm going back to San Diego with Karon and get to take Emily out there with us. Karon and myself love San Diego and went there on our honeymoon. It will be special to take our daughter out there to see everything out there. I'm also have been gradually working on getting the room that acts as my office in my house ready to be painted. Unfortuantely there is a lot of junk that needs to be moved out, packed up and some of gotten rid of. However I have a few weeks to get the room fully ready, and by the end of this week I plan on packing/moving another bookshelf out, plus empty most of the closet. Well I probably should get going here, but I will post more later on some CRM related topics when I think of something good. Take care.

I wanted to follow up and once again thank in generally everyone who sent their congratulations and thank yous after the SAP Mentor News. I'm impressed with how friendly/welcoming all the SAP Mentors have been. The group itself is quite impressive, so it is quite a honor just to get to associate with this group of people :) I think I have been given a great chance to learn, but also help other people grow. Here is what I would like to try to accomplish during my year term as a SAP Mentor. Community Goals - Further build the CRM online community by encouraging blogging, wiki gardeners and participation beyond answering questions in the forums. - Continue to grow the CRM online knowledgebase(wiki, blogs, and wikis) so that common questions can be found easily and discussions grow more technical - Attempt to bring people who won't participate on SCN due to "noise/other issues" to participate, even if on a irregular basis - Spread the word about SAP Mentor Program and ...

Well it has been interesting last couple of days. I'm now feeling almost 100% after getting sick last week, which is good considering I'm done with the meds prescribed. The weekend was interesting as my wife's car has been in the shop since Saturday and hopefully it will be finished tomorrow. In addition my father broke his arm on Saturday and is still trying to recover from that issue. The last couple days have been busy as we over at my parents on Sunday to visit my dad. Monday night I headed over again to help getting his wireless setup and moving some furniture. Tuesday was taking care of the household, and tomorrow if it doesn't rain I'm hoping to cut the yard again. Thursday is the wing ding at Bass Pro near my house, so the week is pretty jam packed. On the work aspect of life I found out on Friday from a phone call that I was selected as a SAP mentor . I had the first welcome call this Monday, which was pretty interesting. I'm still working on my prep...