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Showing posts with the label iphone crm customer service att

iHype or not

I must admit that I'm a cheapskate and never want to overpay for the latest gadget. In this case I waited out for the iphone 3G and only broke down three days after I could renew at the "new customer price". I will post later about my thoughts on the iphone, but for now lets talk about the customer experience getting there. First issue I had was the fact that my wife wanted, no actually needed a new phone. She was using a "hand-me down" LG, due to the fact that her phone broke and she didn't want to pay full price for a replacement. Her goal was to get a new phone with a qwerty keyboard. As you know mother's day is recently and so is her birthday towards the end of the month. I wanted to be a good husband and try to get her something new. My first problem is that I couldn't spend a lot over rebate. She told me that she would wait if it was too expensive. AT&T had "qwerty" dumbphones for about $200 after rebate unless you wanted a panate...