CRM Tiger

I wanted to talk about this yesterday, but my latest facebook addiction consumed more of my time. The topic today is about whether we from IT practice CRM when we deal with our customers? Now I personally work in a very laid-back, informal shop. The CRM guy part of me, says that we need to apply what the business is doing, with what we are doing with IT. So if I'm not using those practices via the system, I should be at least applying the concepts in practice. I try to take every question with serious consideration, even if some give me a chuckle at times. The problem is how do you provide a great "user experience", with limited resources. The goal I have to is to provide "white glove" help with every question. I want to make sure that even if we do not solve their goal, we provide a solution to their problem. I bet you are confused about the goal part. Well every user comes in a with a goal and a problem. The goal is what they think is wrong and the...

Sorry folks, but I don't buy into SAP launch of the CRM with "social media". I mean honestly the twitter feed is less than revealing, my wife posts more photos in a day than what they have done in the last week, and the you tube videos are "cute" at best. I mean they don't even tag the photos in the flickr set, so who knows who is there, unless you are there. No I'm not jealous that I'm not at the conference. I much rather be here in St. Louis converting about 40 sets of data in our CRM system in colder weather. However the weather is nice, but I guess I will have to settle for no visits to Disney right now. Personally the whole lack of social online ecosystem, is that is not customer driven enough in the CRM space. BPX/SDN/Consulting for Free or whatever you want to call it, doesn't have a lot of customer created content in the CRM space. Yeah a lot of people answer forum questions, but that is easy enough to do. It takes a lot more effor...

The question you may is why CRM and tigers? It's an easy answer that explains my blogging here. First part is that I work fulltime as a CRM system analyst supporting SAP CRM. The second part is that I'm a Mizzou grad whose mascot is the Benegal Tiger. Combine the two backgrounds and you have me.